第一章 单元测试
1、
Why is good customer service especially important for a small CVB?
A:CVBs with excellent customer service tend to attract better employees.
B:Smaller CVBs must maintain higher standards than larger bureaus.
C:Offering superior service for the same price as larger competitors gives it an advantage.
D:Smaller CVBs must work harder to prove their worth to the community.
答案: Offering superior service fo
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